Return Policy

Last updated: July 30, 2025

At Sports464, we want you to feel confident when shopping with us. Whether you’re gearing up with a hoodie, gym bottle, or your favorite cap — your satisfaction matters. If something isn’t right with your order, our refund policy is here to guide you through the process clearly and fairly.

🔍 Scope of This Policy

This Refund Policy applies to all purchases made through the Sports464 online store.

📞 Contact Us First

If you need to discuss a return or refund, our support team is ready to assist.

Email: info@sports646.com
Phone: +1 770 7504734
Address: 19 Schenck Ave, Apt 1L, Great Neck, New York, 11021, United States
Customer Service Hours: Monday to Friday, 10:00 AM – 6:00 PM (GMT-08:00) Pacific Time

We aim to respond within 24–48 hours.

📦 Return Window

Customers in the United States can return eligible items within 30 days of receiving their order, provided the return meets our criteria.

📋 How to Initiate a Return

Email Us: Reach out to info@sports646.com with your order number and a brief explanation of why you’re returning the item.
Approval & Instructions: Once we’ve reviewed your request, we’ll send back step-by-step return instructions.

📦 Packaging Your Return

Items should be returned in original, unused condition with tags attached and packaging intact.
All returns must include your order number and reason for return.

💰 Return & Refund Eligibility

We accept returns in the following cases:

Defective or damaged items received
Incorrect items delivered
Product never arrived (after carrier investigation)

We do not accept returns for:

Items returned due to change of mind (wrong size, unwanted color, etc.)
Used, washed, or damaged items (unless defective on arrival)
Hygiene-related products (like sweatbands) if opened or worn
Custom or personalized items

🧾 Return Shipping Costs

For items that are defective, incorrect, or damaged, we will cover return shipping and offer either a refund or replacement, based on your preference.
For items returned for any other reason, including customer error, return shipping is not covered.

🔄 Cancellations

You may cancel your order before it ships at no cost. Once your item is dispatched, the order can no longer be cancelled but may be eligible for return if it meets our conditions.

📷 Damaged or Defective Items

If your order arrives damaged:

Take clear photos of the item and packaging.
Email us within 48 hours of delivery.
We’ll review and respond with next steps, including refund or replacement options.

💳 Refund Timelines

Once your returned item is received and approved, your refund will be processed within 10 business days.
You will be refunded to your original payment method.
A confirmation email will be sent once your refund is issued.

Please note:

Shipping costs are non-refundable, unless the item was damaged or incorrect.
Refund time may vary depending on your bank or credit card provider.

🚚 Shipping & Carriers

All returns should be shipped using a reliable carrier. Our preferred partners are FedEx and USPS. You’ll receive return shipping details once your request is approved.

⚖️ Legal Rights

Nothing in this policy affects your statutory rights under consumer protection laws in your region.

📍 Company Information

Sports464
📦 Address: 19 Schenck Ave Apt 1L, Great Neck, NY 11021, United States
📧 Email: info@sports646.com
📞 Phone: +1 770 7504734
🕐 Customer Service Hours: Monday – Friday, 10:00 AM – 6:00 PM (Pacific Time)

Still have questions? Don’t hesitate to reach out — our support team is here to help you every step of the way.

Contact Information

Got a question? Let’s talk.

At Sports646, we’re all about keeping things active, simple, and real — whether you're shopping for gym gear, casual wear, or just stocking up on your favorite headbands. If there’s something we can help you with, we’re here for it.